Booking Policy

Payment Policy:
– No fee is applied for payment made by any type of card.
– All Promotional rates are inclusive of 10% tax and 5% service charges.

Guarantee Policy:
– A valid credit card will be required upon booking; or payment with paypal
– For credit card reservations, the same card must be presented upon check in at the respective hotels;
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
– Child under 4-year old: free of charge.
– Child from 5-year old to under 10-year old: surcharge 9 Euro/person/night.
– Child from 10-year old or extra Adult: surcharge 15Euro /person/night. BEDS ONLY APPROVAL REQUEST

Cancellation Policy:
Non-refundable:
The guest will be charged anytime the total price of the reservation if they cancel AFTER RESERVATION
Standard policies bank transfer payment policy :
– If cancellation is made 2 month prior to your arrival date, the cancellation will be free of charge. Only 5 % will be taken for processing fee
– If cancellation is made 1 month prior to your arrival date, 10% fee will be charged.
Credit Card Pre-authorisation:
If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.

Refund Policy:
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% plus 5% for Visa card, Master card and for American Express will be applied. Please notify us at contact details when you receive the refunded amount.

Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.

General information:
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:

1. There is no breach of a legal duty owed to you by us or by our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of our contract;
4. Any loss is in excess of three times the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.